Who We Are

We’re Creative Physiotherapy Ltd – a private physiotherapy provider based in the Midlands. We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

Personal Data That We Collect and Process (As a Data Controller)

As a data controller, we collect and process the following categories of personal data:

• Contact details (e.g. name, email address, phone number)
• Communications you send to us (e.g. queries or feedback)
• Usage data (including IP address, browser type, and pages visited)

Purposes for Which We Process Your Personal Data

We use your personal data for the following purposes:

• To provide and improve our services and website
• To respond to your enquiries and communicate with you
• To manage user accounts and authenticate users
• To comply with legal obligations

Personal Data That We Process on Your Behalf (As a Data Processor)

Where we act as a data processor on behalf of our clients, we process personal data strictly in accordance with their instructions and in compliance with relevant data protection laws.

Who Has Access to Your Personal Data

Your personal data may be accessed by:

• Our staff members with a legitimate business need
• Trusted third-party service providers (e.g. hosting and analytics services)
• Regulatory or legal authorities if required under applicable law

We ensure all recipients of your data are bound by confidentiality and data protection obligations.

How Long Do We Keep Your Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal and regulatory obligations.

Where Do We Process Your Data

Your data is primarily processed within the United Kingdom. If data is transferred outside the UK or the European Economic Area, appropriate safeguards are applied in accordance with data protection laws.

How Do We Keep Your Personal Data Secure

We employ a range of technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include data encryption, access controls, and regular security reviews.

Cookies

Our website uses cookies to enhance your browsing experience and to analyse website traffic. You may choose to accept or reject non-essential cookies via our cookie banner or through your browser settings. For more details, please refer to our Cookie Policy.

Your Rights as a Data Subject

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing or restrict it under certain conditions
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

Questions About This Privacy Policy

If you have any questions or concerns about this policy or how your data is handled, please contact us at hello@creativephysiotherapy.com

Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you. We encourage you to review this policy periodically to stay informed about how we are protecting your data.